APORRO Premium Custom 14K Gold Name Necklace

Sale price$185.00
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Sale price$185.00
DESCRIPTION

After you paid for your order, please contact us with the letters (Not exceeding 5 letters) you want to put!!

APORRO Premium custom letters & numbers come out for you! You can do any font styles you like. It is definitely a meaningful gift to the one you love.  

*This product is guaranteed for life, and your pendant is made to order and will arrive in 2-3 weeks after approval. 

 

Necklace Material: Brass gold plated/925 sterling silver gold plated/14k solid gold

Stones Type: CZ Stones/Moissanite/VS Diamonds

Height: 10mm

Pendant weight: 3.4g

FREE Engravings backside 


EXCHANGES & RETURNS

We gladly accept returns/exchanges for items in unworn brand-new condition, within the first 14 days after receipt of your order.

Just a heads up, we're unable to accept returns on Solid Gold Products and Custom/Made-to-order Products because each piece is made to order. Once the products go into production, there will be NO cancellations.

* Earrings and Grillz cannot be accepted to be returned due to hygiene reasons.

For complete Returns & Exchanges information, click here>>

If you would like to exchange/return any item(s), please submit the information at our returns portal and our customer service will soon get back to you.

SHIPPING
Does APORRO ship internationally?

We are delighted to offer worldwide shipping to over 200 countries and islands across the globe. To ensure the fastest possible delivery, we employ a range of carefully selected carriers.

How long does the shipping and processing take?

You can expect to receive timely updates and tracking information through the contact method we have on file once your order has been processed. Typically, this process takes 1-3 business days, excluding weekends and holidays. Please note that for custom orders, additional time may be needed, approximately 8-12 days, to ensure the highest quality and personalization. Rest assured, we are committed to providing you with the best service and keeping you informed every step of the way.

Shipping Time within the United States is handled through USPS and generally takes an average of 3-6 business days.

Will I be charged duties, taxes and any other fees?

Typically, your parcel should not incur any additional duties or taxes. However, in the rare event that you are charged, we kindly advise you to reach out to your local customs authorities and settle the fees accordingly. Please be aware that these charges are beyond our control, as customs policies can differ from one country to another. Your support and understanding in such situations are greatly appreciated.

ORDER & PAYMENT
What is APORRO return policy?

Aporro is committed to providing high-standard jewelry. We truly hope you enjoy Aporro jewelry. But if you're not completely happy with what you ordered, we gladly accept returns/exchanges for items in unworn brand-new condition, within the first 14 days after receipt of your order.

There will be a shipping fee and restocking fee of $15 charged for the returns. The price difference will be calculated if you need an exchange.

In the unusual event that you receive a Product that arrives damaged/broken/missing/wrong, Such notice must be sent no later than 48 hours after you receive the delivery. And must include your name, email address, and a picture and written description of the damaged/broken/wrong Product. You must also return the damaged Product to us after we receive your damage notice. You will be charged a shipping fee of $10 if you contact us over 48 hours of the delivery; We are unable to deal with the package anymore if you contact us over 7days of the delivery as we think you accept the damaged/broken/missing/wrong package you got by default.

Each order is only allowed to be returned once. (Click here to check more details about Return & Exchange Policy)

How do I start the return&exchange process?

To allow us to arrange a refund/exchange for you as quickly as possible, we've implemented a quick & simple returns process online. Follow the steps below to start your return process.

1. To start your return, head to our returns portal (you'll need your order number and email to hand)

2. Select what items you'd like to return and why. This helps us improve to make sure you love your purchase next time.

3. Our sales will review your application needs and contact you to provide solutions.

4. Pay for your return and fill in the tracking number - unfortunately we're currently unable to offer free returns for our customers.

5. After we receive your returned parcel, we will exchange the item and ship to you; or process your refund.

Solid Gold Products and Custom/Made-to-order Products can not be returned. More information please click here to check.

*Or get in touch with our dedicated customer service team:
*Email: sales@aporro.com
*Instagram: @aporrobrand
*Imessage/Whatsapp: +1 626 206 8097

How long does it take my refund or exchanged product ?

Once your return is received and inspected, we will process your refund within 2 working days from receipt to our warehouse. After we have sent your refund, you will receive an email notification.

Please note it can take a further 2-10 business days for the funds to clear into your account. This processing time depends on your bank so please contact them directly if 10 business days have passed and you have not received the funds.

  • DESCRIPTION
  • FAQs

After you paid for your order, please contact us with the letters (Not exceeding 5 letters) you want to put!!

APORRO Premium custom letters & numbers come out for you! You can do any font styles you like. It is definitely a meaningful gift to the one you love.  

*This product is guaranteed for life, and your pendant is made to order and will arrive in 2-3 weeks after approval. 

 

Necklace Material: Brass gold plated/925 sterling silver gold plated/14k solid gold

Stones Type: CZ Stones/Moissanite/VS Diamonds

Height: 10mm

Pendant weight: 3.4g

FREE Engravings backside 


START YOUR PREMIUM JOURNEY

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  • EXCHANGES & RETURNS
  • QUALITY
  • SHIPPING
  • ORDER & PAYMENT
  • CONTACT US
EXCHANGES & RETURNS

30 DAY HASSLE-FREE RETURN

365 DAY WARRANTY

FREE DOMESTIC SHIPPING

BUY NOW, PAY LATER

NO returns or exchanges conditions
There are NO returns or exchanges on Solid Gold Products and Custom Products, due to the fact that each piece is made to order. Once any of our Solid Gold Products and Custom Products go into production, there can be NO cancellations.

Additionally, Earrings, Grillz cannot be returned due to hygiene reasons. Mystery Boxes, Sale Items, Gifts are final sale and cannot be returned.

Shipping paid on Returned Items is non-refundable.

If you would like to exchange/return any item(s), please contact customer support via email at sales@aporro.com.
QUALITY
Is the jewelry 100% solid gold or gold-plated?

Aporro offer both 100% 14k solid gold and 14k real gold with 5 times plated.

Our products are made out of the highest quality materials, including Brass, 925 sterling silver and then dipped 5 times in gold plating with unique craftsmanship. It will help maintain the beautiful finish and it's hard to fade.

What kind of stones are they?

For most of the products we offer Cubic zircon stone, which is an excellent alternative to VS diamond because it is more scratch-resistant for everyday wear.

At the mean time we also offer higher quality diamonds like VS/VSS diamond. If you would like to know more, feel free to contact our customer service.

Does the gold persist or fades over time?

A:We have a rigorous quality control process to ensure the quality of all of our jewelry. The plating will not fade off if you take care of your jewelry. You can visit below page to learn more:

CRAFTSMANSHIP AND MAINTENANCE

Can I take a shower with this on without fading?does It change color?

Every piece of jewelry deserves to be carefully maintained, which requires us to avoid wearing jewelry under some harsh conditions. Such as bathing / swimming / sports. Therefore, we do not recommend wearing jewelry when taking a bath.

In some rare cases, that something is wrong with your jewelry, please immediately contact our customer service, Aporro offers 365 day warranty service and can help solve your problem.

SHIPPING
How do I know when my order has shipped?

When you complete your purchase, you can view your real-time logistics information with your tracking number or mobile/order number. Click here to check your logistics information.

TRACK YOUR ORDER

How long does the shipping and processing take?

Delivery Time= Processing Time + Shipping Time

Shipping within the United States is handled via USPS and takes on average 3-5 business days after processing (1-2 days).

International shipping is depended on the shipping company in different countries and takes about 3-8 business days.

For more information, please check SHIPPING & DELIVERY

How much is shipping/taxes?

We offer free USPS priority mail shipping for all orders within the United States.

or international orders, rates and shipping time differ from country to country, for more details, please check SHIPPING & DELIVERY

Why is the tracking number not working?

When we ship our packages to you there are no further updates from the shipping company due to the fact that your package is in transit. Once it has reached the next sort facility it will update.

Why was my package returned?

The package may be returned for the following reasons:

Wrong or incomplete address

Invalid phone number

Unable to deliver

Please contact the shipping company for more information or you may contact us so that we can help you.

ORDER & PAYMENT
What methods of payment are accepted?

The following methods of payment are accepted:

All major credit/debit cards such as: Visa, MasterCard, American Express, Discover, etc…

PayPal

Why was my payment declined?

If you have trouble paying via credit card: Please check the details of your card information to make sure they are correct, including the expiration date, cardholder name, security code on the back of your card as well as the billing address. Please ensure that you have not reached the card limit or if the card is currently being reviewed by your bank. In the case that your payment is still refused, we suggest trying a different card or payment method.

If the above instructions fail please contact your bank or contact us with as much detail along with the error messages. so that we may assist you.

How do I change/modify my order?

If you notice a mistake with your order after receiving an order confirmation email, please send us an Email to sales@aporro.com  or contact with our customer service(website/Instagram).

*Please note that we can help you to change the size, removing an item, changing your shipping address before shipment. Once your package is shipped, we will not be able to change anything.

How do I cancel my order and get a refund?

Aporro provides a 30-day warranty on all products. Exchanges and Refunds will be accepted within 14 days of your original receipt of the order. Beyond 14 days ONLY EXCHANGES will be accepted within 30 days of the original receipt of the order.

All custom items and solid gold items are not subject to returns.

Please see the specific terms on our Return & Exchange policy

CONTACT US
What if I have a question that hasn’t been answered above?

We are always happy to help you with any queries you may have. Please just contact us.

Email us:

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